Furthering the Interests of our Clients
We aim to protect and promote the interests of our clients in the acquisition, management, protection and ultimate onward transmission of their family wealth within the family.
We believe that we can achieve this aim most effectively by: -
Being Available to You:
We try to make sure that we are available to you at critical times in your family fortunes – whether at times of bereavement or illness, or happier times, such as the marriage of a child or the arrival of grandchildren. Contact is maintained through this Website, our telephone, fax and email systems, home visits, or our out-of-hours availability at home or by mobile phone.
Ensuring Competence:
We put a lot of thought and effort into our staff recruitment, training and appraisal. In the same way, we invest continuously in our systems, procedures and research facilities, to make sure that we keep abreast of the latest legal developments that may affect your interests and those of your family. This is the only way that we can make sure that we deliver the most suitable solutions to the legal and financial issues you face.
Responsiveness:
Lawyers have a legendary reputation for delay and indifferent communication with clients. At Bird Semple, however, we make sure that we respond quickly and keep up regular and effective communication with you. This is made possible through the use of the latest telephone, fax, email and extranet systems.
Approachability:
To offer the most effective help, it is vital that we are easy to deal with and that we create a close and committed relationship with you and your family. We pay a lot of attention to the issues that affect this relationship – from the training of our telephonists, to our commitment to the Plain English Campaign. We encourage all our staff to ‘go the extra mile’ in their dealings with you. We actively ask for and listen to your views on our standards of service.
Sticking to our ‘Last’:
We know our own specialist areas and our limitations. We therefore do not offer advice outside our areas of expertise. We keep close ties with other lawyers, for instance specialists in matrimonial work, personal injuries or litigation, and will be happy to introduce you to them when needed.
